CRM Optimization Blog

Are you struggling to keep up with the ever-changing landscape of customer engagement? Do you want to take your customer engagement strategy to the next level? If so, look no further than Salesforce Digital Engagement. This powerful tool works to help businesses like yours enhance their customer engagement strategies and drive revenue growth. With its […]

Artificial intelligence (AI) has become a buzzword in recent years, with its applications and potential impact being discussed in various industries. From healthcare to finance, from entertainment to education, AI is revolutionizing the way we live and work. Within the field of AI, there are different types of technologies and approaches, including generative AI and […]

The only constant is change. And if companies want to thrive, they must learn to adapt quickly and efficiently to these changes. That’s where Salesforce Change Management comes in — a powerful tool that can help businesses stay ahead of the curve and remain competitive.  In this article, we’ll take a closer look at the […]

Einstein Activity Capture is an incredible tool that boosts productivity by syncing your Salesforce data with your email and calendar applications. Its primary focus is on three types of data—email, events, and contacts—ensuring that all your information is up-to-date and accessible across all your applications. With this tool, you can streamline your workflow and keep […]

Salesforce CPQ (Configure Price Quote) offers an exceptional tool that automates approval procedures known as Advanced Approvals (AA). AA is designed to cater to businesses with complex approval steps and multi-tiered hierarchical structures, enabling them to manage their approval flows more efficiently. Working with a consulting firm like Astreca to integrate Advanced Approvals into the […]

Whether you’ve been using Salesforce for years or are just getting started, staying up-to-date with all the tools and features this program offers is essential. Salesforce Change Data Capture (CDC) is an excellent example of one such feature.  If you’re unfamiliar with this tool, you’re likely wondering, “What is Change Data Capture?” The Salesforce Change Data […]

Two reliable platforms that can help businesses improve and move forward in various aspects include Outlook and Salesforce. Sales teams can benefit from Outlook’s features such as managing email communications, maintaining customer relationships, identifying potential customers, and scheduling appointments. Salesforce enables staff members to manage their sales funnel, track pipeline status, and oversee their Salesforce […]

Many businesses choose to integrate their customer data into Salesforce for its consolidated storage solutions. But if your business is new to Salesforce, or even if you’ve used it for a while, you may not be familiar with its many powerful, advanced features. One of its most beneficial features is called Salesforce Forecast.  This tool […]

Imagine this: You reach out to a new lead, excited to start building a new relationship. But when you contact him, you discover that one of your colleagues is already cultivating that same lead. Sound familiar? You’re not alone. Most sales reps and marketing teams deal with duplicate contact records on a regular basis. It’s […]