Case Study – Non-Profit

Salesforce Nonprofit

image1

Industry

Non Profit

Project Duration

4 Months

Users

10

Products Used

NPSP

Pain Point

Solutions

Data Quality issues, bad address data impacting patients/families’ outreach.

Implemented a custom solution to clean up US and Canadian addresses using zip codes to improve data quality.

Org had a lot of duplicate household data that was impacting overall campaign outreach.

Developed a custom solution with combination of real example rules to identify duplicate records and merge the information (for household accounts and contacts).

Needed assistance with admin support and Classic to Lightning migration.

Migration to Lightning Experience,trained the users on the new lightning features and capabilities, implemented Salesforce Inbox, and provided Admin Support.

Pain Point : Data Quality issues, bad address data impacting patients/families’ outreach.

Solution : Implemented a custom solution to clean up US and Canadian addresses using zip codes to improve data quality.

Pain Point : Org had a lot of duplicate household data that was impacting overall campaign outreach.

Solution : Developed a custom solution with combination of real example rules to identify duplicate records and merge the information (for household accounts and contacts).

Pain Point : Needed assistance with admin support and Classic to Lightning migration.

Solution : Migration to Lightning Experience,trained the users on the new lightning features and capabilities, implemented Salesforce Inbox, and provided Admin Support.

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